The new standard for service providers
One platform. End-to-end service management.
HaloPSA is a system built for service businesses, bringing together customer management, projects and billing in one place. No separate tools, no scattered information
All functionality is included in a single license. Easy to get started, easy to adapt as your business grows
Features
Service desk
Sales & CRM
Portal
Analytics
Contracts
Billing
Projects
Inventaario
Time tracking
All of this with a single license
You pay per agent, not per feature
5000+ customers in 75+ countries from startups to Fortune 500 companies use HaloPSA
Service Desk
Customer support works when the information is in order.
HaloPSA brings all relevant customer information together so support is fast and consistent every time someone gets in touch
Give agents full visibility
Access all customer information at a glance from the first contact so you can deliver faster support and make smarter decisions in every interaction.
Create the most efficient service experience on the market
Service Desk makes service fast and smooth. Resolve requests efficiently and simplify service processes without unnecessary complexity.
Deliver the best customer experience with a powerful and easy-to-use service platform.
Sales & CRM
Sales works when the process does
Without a clear process and visibility into the pipeline, deals take longer and customer onboarding starts on the wrong foot. HaloPSA keeps sales and delivery in the same system.
Define a process that works
Stop guessing and eliminate siloed information. When sales and support teams share the same data, sales no longer stall due to missing information. Ensure your team can answer customer questions quickly and accurately.
Connect information and drive results
Fragmented systems slow down sales. When CRM is integrated with service management, the entire organization works toward the same goal: delivering better customer experiences and growing the business..
Make sales predictable and efficient.
Self-service portal
A self-service portal your customers want to use
Customers easily find the services and information they need directly from the portal. HaloPSA automates routine requests while experts handle more complex cases, keeping service both smooth and reliable.
A smarter service experience
Reduce response times and improve user satisfaction with AI-driven tools.
Turn service into a strategic asset
When users can help themselves effectively, your support team can focus on complex issues and business development. Don’t let routine tasks tie up your resources.
Analytics
Better decisions require data.
Create views that measure the real state of your business. Stay informed and make decisions based on facts, not guesses.
Connect KPIs and actions
Data is useless if it does not lead to action. HaloPSA connects your business data and KPIs into clear insights that help guide your company in the right direction.
Centralize information to serve better
Centralize your support data and stay focused on customers. Ensure your sales and support teams have the information they need to respond quickly to customer requests.
Don’t just collect data. Use it.
Contract management
Manage contracts with insight
Automate contract lifecycle management and ensure every agreement delivers value. HaloPSA centralizes scattered data into one manageable view so you can stop manual tracking and focus on what matters.
A centralized registry removes risk
Scattered information is a risk to business and efficiency. HaloPSA gathers software licenses, rental agreements and maintenance contracts into one system, providing a single source of truth for the organization.
Grow the business, not administration
A scalable platform ensures contract management does not slow growth or reduce margins. Integrate existing systems seamlessly and ensure your contract portfolio always reflects real usage and billing.
Billing
Billing that simply works
Stop wasting time on manual invoicing and correcting errors. HaloPSA’s flexible billing configuration allows you to define exactly how and what you bill customers for. Automate the process and make reconciliation effortless.
Automate and optimize
Efficient billing frees resources for productive work. When billing is automated you can trust that cash flow remains stable and customers receive clear and accurate invoices.
Turn billing into a strength for your business.
Project management
Your projects, your way
Without clear planning, real-time monitoring and strict control projects drift, exceed budgets and waste resources. HaloPSA solves this by giving you ready-made tools to manage projects from planning to completion.
All projects in one tool
Projects fail due to fragmented information and unclear responsibilities. HaloPSA centralizes everything into one view.
Turn projects into business results
Effective project management creates value. Every project is an investment whose return appears directly in the bottom line. HaloPSA keeps projects on schedule, within budget and aligned with business objectives.
Inventory management
Don’t let inventory management slow you down
Manual inventory tracking is inefficient and error-prone. It ties up resources and threatens supply chains. Adopt centralized inventory management that provides real-time visibility and improves the sales process.
Plan. Track. Manage.
Stop guessing inventory status. HaloPSA provides a single system where you can track inventory levels and sell products without unnecessary intermediaries or manual processes.
Turn inventory into a competitive advantage
When inventory management is integrated with service management it becomes a strategic tool instead of a cost center. Ensure you always have the right products available and that your supply chain runs smoothly.
Time tracking
Stop wasting time on manual time tracking
Manual time tracking is inaccurate and takes valuable time away from customer work. HaloPSA’s automatic time tracking ensures every minute is recorded correctly, billing is accurate and your team can focus on delivering excellent service.
Seamless automation, accurate billing
Forget guesswork and human error. The system automatically records customer interactions so billable time is always up-to-date.
Deep insight into time usage
When every minute is recorded you know exactly where resources are spent. Don’t leave billable work unrecorded — optimize team performance using data.
Make time tracking effortless.
Transform your service delivery
We assess the current state, implement the solutions, and ensure continuous improvement. All from a single partner.