Professional

A platform for all processes

Digitize and automate your work with modern AI-powered service management software that adapts to your needs and is delivered in the way you prefer.

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Features

Service Management

Artificial intelligence

SaaS Management

Identity management

AI-assisted service management, tailored for you

Modernizing service management has never been this easy!

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Matrix42 professional key features

Deployment model	Multiple options: on-premise, private cloud, managed cloud and SaaS.
Data location control	Data can reside entirely within infrastructure controlled by the customer when deployed locally.
Legal framework for data availability	A company located in the EU and compliant with EU legislation; local deployment removes third-party access to data.
AI model selection	Can be integrated with AI models chosen by the customer; local deployment allows use of the customer’s own AI infrastructure or preferred providers.
AI vendor jurisdiction	You can choose AI vendors operating within the EU or keep AI processing entirely within EU jurisdiction.
Depth of the ITIL framework	Deep ITIL v4 alignment across all service management processes with a comprehensive CMDB and resource management.
Endpoint management	Native Unified Endpoint Management integrated into service management.

Matrix42 Service Management

Palvelunhallinnan ei pidä hidastaa liiketoimintaa. Rikkinäiset prosessit voidaan korjata ja IT:n, HR:n sekä taloushallinnon työnkulut yhtenäistää tehokkaalle alustalle. Matrix42 automatisoi manuaalisia työvaiheita ja integroituu nykyisiin järjestelmiin, jolloin tiimi voi keskittyä oikeaan työhön ja tuottaa mitattavia tuloksia nopeasti.

Standardized processes

Automation and artificial intelligence

Security and compliance

Rapid implementation

Break down silos

A unified platform connects scattered systems into one clear source of truth

Standardize services

A centralized service catalog ensures every service request follows a predefined optimized path regardless of department

Scale efficiently

Matrix42 adapts effortlessly to your company’s growing service needs while keeping even complex processes under tight control

Standardized processes

Broken processes and departmental silos slow down your business and eat into your margins. Matrix42 unifies IT, HR and finance workflows on one powerful platform, removing friction and turning service management into a seamless whole. We standardize your operating models into efficient and measurable practices so your team can focus on delivering real results instead of unnecessary administration.

Eliminate manual work

Automated workflows route, process and approve service requests instantly without unnecessary intermediaries

Accelerate resolutions

AI classifies and routes tickets directly to the right experts, significantly reducing service response times

Predict disruptions

Intelligent analytics identify recurring trends and resolve potential IT issues before they escalate.

Automation and artificial intelligence

Manual work slows resolution times and wastes your experts’ valuable time. Matrix42 leverages AI and intelligent automation to handle routine tasks so your professionals can focus on high-value work. With Matrix42 you build a system that proactively predicts problems and resolves them quickly before they impact production.

Ensure compliance

Built-in privacy and GDPR-compliant workflows make even complex audit preparation straightforward

Manage risks

Automated monitoring processes instantly detect security deviations and ensure rapid corrective actions

Maintain sovereignty

Choose freely between public cloud, private cloud or on-premise deployment according to your security requirements and budget

Security and compliance

Trust is built on transparency and uncompromising security. Matrix42 guarantees full data sovereignty and ensures your organization meets even the strictest regulatory requirements during audits. Our Cloud Your Way model lets you decide exactly where and how your critical business data is stored securely.

Integrate seamlessly

Open APIs connect the new platform smoothly with your existing legacy and cloud systems without costly disruptions

Achieve fast ROI

Out-of-the-box capabilities and ITIL practices allow the system to deliver value immediately, maximizing your investment

Expand flexibly

Start with the most critical IT services and add modules for HR or finance at your own pace

Rapid implementation

Heavy IT projects that take months and exceed budgets belong to the past. Matrix42 provides a ready-to-use platform that integrates seamlessly with existing systems and delivers a positive ROI already in the first year. You get the best service management practices on the market immediately, ensuring a smooth transition and immediate cost savings.

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Matrix42 Intelligence

Stop fighting fires. Start predicting them.

AI in service management is not just a futuristic vision. It is a way to handle growing support requests without increasing headcount. Matrix42 Intelligence harnesses AI to do the heavy lifting. It scans massive datasets, identifies patterns and automates routines.

Matrix42 ei tarjoa mustaa laatikkoa, jota et voi hallita. Vaan työkalut, joilla teet palvelunhallinnasta ennakoivaa ja tehokasta

AI agents at your service

Efficiency for every role in the organization

Secure and reliable AI

Move to proactive operations

AI agents identify and resolve potential issues before they affect your business, minimizing disruptions

Automatisoi rutiinit

Let AI handle repetitive tasks such as ticket processing and user support, freeing experts’ time for more valuable work

Improve service quality

Faster resolution times and intelligent support ensure a better user experience and increase satisfaction across the organization

AI agents at your service

Let AI agents transform your service management. Matrix42 Intelligence moves your organization from a reactive model to a proactive one, automates routine tasks and frees your IT team to focus on innovation. The result is clear: better service, lower costs and a more agile organization that stays ahead of the competition.

Empower end users

Self-service AI agents provide users with immediate solutions and significantly reduce service desk workload

Enhance service teams

Intelligent automation accelerates ticket resolution and gives teams proactive insights for continuous improvement

Support strategic leadership

Gain data-driven analytics that help make better decisions and optimize resources more effectively

Efficiency for every role in the organization

Matrix42 Intelligence brings the benefits of AI to every level of your organization on your terms. Matrix42 Intelligence is designed to improve efficiency, enhance monitoring and create a superior service experience for all users. Intelligence does not just add AI to existing processes – we build genuinely intelligent workflows that deliver measurable results.

Ensure security

Matrix42 Intelligence ensures all data is handled securely and in compliance with regulations, protecting your organization from risk

Choose your model

Use public language models or your own private AI models depending on your needs. Matrix42 does not force you into a single approach.

Secure and reliable AI

Adopting AI requires trust and security. Matrix42 Intelligence is developed in Europe and designed to meet the strictest privacy and compliance standards. We provide an intuitive and practical AI solution that makes service management more productive and strategic without compromising security.

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Matrix42 SaaS Management

Take control of SaaS applications before they control you.

SaaS applications are everywhere. They increase flexibility but also create hidden costs, security risks and management chaos. Without centralized visibility you pay for unused licenses and expose your company to data leaks.

Matrix42 SaaS Management restores control. It gives you the tools to discover, manage and optimize your SaaS environment. Stop guessing and start managing based on data.

Full visibility and optimization

Improve security and compliance

Complete cost transparency

Eliminate unnecessary licenses

Identify underused and unused licenses and stop unnecessary spending.

Optimize contracts

Prepare for contract negotiations with accurate usage data. Purchase only the licenses you truly need.

Centralize management

Manage all SaaS contracts in one place. Track renewal dates and avoid expensive automatic renewals.

Full visibility and optimization

You cannot manage what you cannot see. Our Matrix42 platform automatically discovers all SaaS applications used in your organization and shows who uses them and how often.

Identify unauthorized applications

Receive immediate alerts when new unapproved SaaS tools are introduced in your organization.

Ensure compliance

Ensure all applications meet your company’s and regulatory (e.g. GDPR) security requirements.

Manage access rights

Automate provisioning and deprovisioning processes and ensure departing employees lose access immediately.

Improve security and compliance

An uncontrolled SaaS environment is an open door to security risks. When employees adopt applications without IT approval, sensitive data can be exposed.

Single source of truth

Gain a clear overview of all SaaS spending and predict future costs more accurately.

Accurate cost allocation

Allocate license costs directly to the teams and business units using them.

Complete cost transparency

Hidden costs drain budgets. Matrix42 SaaS Management makes all SaaS expenses visible and allows precise allocation to the correct departments and users.

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Matrix42 Identity Management (IAM)

Take control of access rights

Security is not just about firewalls – it is about who can access what and why. In most companies access management is manual chaos: Excel sheets, email requests and forgotten accounts. That is a risk you cannot afford.

Matrix42 Identity & Access Management (IAM) eliminates guesswork. We automate the entire identity lifecycle from onboarding to offboarding, ensuring the right people have the right access at the right time. Period.

Automate onboarding and offboarding

Security and compliance

Connect HR and IT

Zero-Touch Provisioning

A new account in the HR system automatically triggers the process that creates credentials in AD, email and required applications. IT does not need to touch it.

Instant deprovisioning

When employment ends the system removes all access automatically. No ghost users, no security gaps.

Automate onboarding and offboarding

When a new employee starts they need tools immediately, not next week. When they leave, access must be removed in seconds, not months.

Role-based access control (RBAC)

Define permissions based on roles rather than individuals. When the role changes, permissions update automatically.

Transparent reporting

View all active permissions and licenses at a glance. GDPR and ISO audits become a routine of a few clicks instead of months of work.

Self-service without risk

Allow users to request application access through a self-service portal. Requests are automatically routed for manager or owner approval before activation.

Security and compliance

Audits should not cause panic. Matrix42 IAM ensures you always know who has access to what and who approved it.

Single source of truth

The HR system acts as master data. Changes there are instantly reflected across all IT systems.

Reduce manual work

Eliminate error-prone data copying between systems. Save hours every week and reduce the risk of human error to zero.

Connect HR and IT

IT should never be a bottleneck in workforce changes. Matrix42 IAM acts as the bridge between HR systems and IT infrastructure.

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Transform your service delivery

We assess the current state, implement the solutions, and ensure continuous improvement. All from a single partner.

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