Service management without the unnecessary complexity
IT service delivery under control, on one platform
A modern interface and flexible structure make implementation straightforward. The system adapts to your organisation's needs without a complex development project.
Implementation is straightforward and all functionality is included in a single license. Easy to get started, easy to adapt as your needs change.
100,000+ users in 75+ countries use HaloITSM
Features
IT & Enterprise Service Management
AI
Integrations
Self-service portal
IT & Enterprise Service Management
One platform. One way of working.
HaloITSM unifies IT and other service areas into a single system. Standardized processes and automated workflows improve efficiency while AI improves quality and throughput. One platform, standardized practices and analytics ensure service delivery supports your business today and tomorrow.
Incident management
Service managament
Project management
Change management
Knowledge Base
Asset management & CMDB
Workflow
Reporting
Incident management
Manage incidents and maintain service levels with ITIL-compliant incident management in HaloITSM. Workflow automation and centralized communication have never been easier.
Service managament
Manage IT services and support processes efficiently with HaloITSM’s ITIL-compliant service management. Workflow automation, service request handling and centralized visibility make managing IT services smooth and controlled.
Project management
Manage projects efficiently with HaloITSM project management. Plan tasks, schedules, budgets and resources in a clear single view and track project progress in real time. Automated workflows, transparent reporting and team collaboration help keep projects under control and ensure they progress smoothly from start to finish.
Change management
HaloITSM change management is an ITIL-compliant automated framework guiding changes through the entire lifecycle. It supports consistent practices, reduces risk and improves throughput. Features include customizable workflows, automated risk scoring, change freeze periods and a full audit trail.
Knowledge Base
Build your knowledge base by turning solutions into articles or create categorized and targeted knowledge easily using rich text and attachments.
Asset management & CMDB
Manage end-user devices and configuration data centrally. HaloITSM CMDB enables real-time configuration tracking and clear visualization of dependencies. When configuration management and incident management work seamlessly together you can anticipate issues before they become serious incidents.
Workflow
HaloITSM workflows are ITIL-compliant, customizable and visual processes managing the entire ticket lifecycle from creation to resolution and closure. They automate service management tasks and allow teams flexibility to define stages, actions and approvals.
Reporting
HaloITSM provides a comprehensive and customizable reporting and analytics framework. It includes over 800 preconfigured reports. A no-code report builder, SQL access and AI features support deeper analysis. Interactive dashboards and scheduled exportable reports (CSV, PDF) help track processes, tickets and KPIs.
AI
Fewer routines. More value. AI that works for you.
Harness AI that adapts to your needs, automates routine tasks and surfaces key information easily. Free your experts’ time for value-creating work, accelerate throughput and improve service quality while reducing costs and ensuring a high-quality customer experience.
Intelligent classification
Instant information understanding
Automated knowledge utilization
MCP
Intelligent classification
Halo AI evaluates urgency, impact, sentiment and the context of the request in order to classify and route the request to the correct support group. This reduces delays and the need for manual classification.
Instant information understanding
Summaries and intelligent recommendations generated by Halo AI provide support teams with the right information at the right time, reducing response times and unnecessary information searching.
Automated knowledge utilization
Halo AI helps convert completed work into valuable knowledge, producing structured and categorized articles that can easily be shared as part of Halo’s knowledge base.
MCP
MCP gives Halo AI access to your Halo environment’s data and functions directly through chat. AI can analyze information, answer performance questions and perform actions within the Halo instance.
Integrations
Connect systems. Multiply efficiency.
You gain access to more than 200 ready-made integrations included in the price, allowing you to connect key systems into one seamless ecosystem. Remove silos, automate workflows and ensure information flows in real time to the right people. Less manual work, fewer errors, greater efficiency and better decision-making.
Ready-made integrations
Building integrations
Ready-made integrations
The library of ready-made integrations accelerates system deployment and enables better visibility and automation.
Building integrations
Build your own integrations using built-in tools.
Self-service portal
A solution you can grow with.
Publish your services centrally through a fully customizable white-label portal that integrates seamlessly with your business and strengthens your brand. End users resolve common needs themselves and submit support requests in a controlled way, reducing manual work and improving customer experience. Control which services and features are available.
Centralized service portal
AI & Chat
White label
Centralized service portal
Allow users to find and request the services they need through a self-service portal. With HaloITSM you can fulfill requests easily, automatically and without errors.
AI & Chat
Halo’s virtual agent answers based on the knowledge base and guides end users. Escalation to a support agent when needed. Web-based chat or in the channels users already use (Teams & Slack).
White label
Halo self-service portal allows branding tailored for different target audiences
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